Terms and Conditions

These terms and conditions apply to the use of the Dreams and Wishes website. References of ‘us’, ‘we’ and ‘our’ shall be deemed to be a reference to Dreams and Wishes, while references of ‘you’ and ‘your’ shall be deemed to be references to anyone placing an order via the Dreams-and-Wishes.co.uk website. By placing an order, you agree to be bound by these terms and conditions. If you do not agree with these terms and conditions you must not order through our website. These terms and conditions also cover our emails and any other associated promotional activities.

Orders

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms and Conditions. By placing an order through our website you are making an offer to Dreams and Wishes to purchase the goods outlined in your order upon the terms described in your order.

When you place an order we will require your name, email address, credit/debit card, phone and address details. This information is required to process your request or inform you of acceptance of the order. A phone number is required so that we may contact you if there is a problem with your order.

All prices on our website and emails are shown and charged in GBP.

After placing an order online, we will provide you with confirmation that your order has been received, but this is not confirmation that your offer to buy the items has been accepted. The contract for the sale of our products will only exist once and order has been accepted, charged, processed and dispatched to you. We will be unable to meet any obligations should the following reasons apply: The product you have ordered is out of stock, We are unable to authorise your payment, A product description or pricing error is identified, A customer does not reach any order criteria outlined in the Terms and Conditions, Our delivery companies are temporarily unable to deliver due to exceptional conditions beyond our control.

Should there be an issue with your order, we will contact you either by phone or email.

If we have issues authorising payment, we will contact you either by phone or email and you will have 72 hours to respond. Failure to do so will result in your order being cancelled.

Dreams and Wishes reserves the right to reject any offer of purchase by you at any point.

Please note, while we make every effort and take reasonable care to keep your order details and payment secure, we can not be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Dreams and Wishes website.

When placing an order you will be added to our email list, however, should you not wish to receive mailings, please contact us and your details will be removed.

Please ensure that you check all items on receipt as faulty or damaged items must be reported within eight working days of receiving the package.

Website Product Pricing and Descriptions

Every product bought is sold subject to its product description, which outlines any further specific conditions that relate to that product. We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time they are entered onto our system, and whilst we endeavour to keep this website as up-to-date as possible, there may be rare occasions when the the information on the website,, including product descriptions, at a certain time may not reflect the position exactly at the time an order is placed. We do not give any warranty as to the accuracy or completeness of the information, and can not be responsible for any errors or omissions, or for the results arising from the use of such information. Specifications and descriptions of products on the website are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us, and are not intended to be binding.

Some of our products are hand-made and/or have a unique finish, shape, colour, dimensions, natural imperfections or texture, and may vary from the image you see on our website, and/or from one product to the other if ordering more than one.

Please note, we are unable to to confirm the price of a product until your order is accepted in line with our order acceptance conditions. Furthermore, while the colour reproduction of the products is a close representation, we can not accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Returns Policy

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 8 working days of receiving the parcel, or within 30 days should the fault develop after receipt. If an item is deemed to have a manufacturing defect or is not fit for purpose, or a manufacturing fault occurs within six months, we will offer a replacement, an exchange or a refund. We will inspect the returned item and notify you of your refund, replacement or exchange via email. This is usually done within five working days of receiving your return.

Returned goods must be returned to us within 28 days of receipt, undamaged and in their original packaging. You are responsible for the cost of returning your item(s) to us, unless you receive a faulty, damaged or wrongly dispatched item. Please repack your item using the original packaging or suitable alternative, as the goods are your responsibility until they reach us.

We will inspect the returned item and notify you of your refund, exchange or replacement via email. We try to process returns as soon as possible, however, they can take up to 21 days to be processed, especially at busy times.

Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This will also apply if an item has not been packaged properly and is damaged in transit back to us.

If you wish to cancel your whole order and return it back to us, under the Distance Selling Regulations, you must let us know, within 14 days of receiving your parcel. You will then need to return the whole order to us, at your own expense, if you have already received it. Once we receive the whole order back we will issue a full refund via your original method of payment.

Please make sure to read all care instructions on a product page and any product disclaimer on product variation due to their organic nature. If an item is not cared for as per our guidelines and recommendations, and the product has been damaged as a result of this, we cannot be responsible and will not issue a replacement, exchange or refund.